Refund Policy

Micro Solutions UK – Refund & Returns Policy

At Micro Solutions UK, we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures for refunds, returns, and exchanges. It applies to orders placed through our online store at www.microsolutionsuk.co.uk

1. Your Statutory Rights (UK Customers)

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015. You have the right to:

A refund if the goods are faulty, not as described, or unfit for purpose.
A repair, replacement, or partial refund for faulty items within 6 months (and up to 6 years depending on the nature of the fault).

2. Our 30-Day Return Policy (Change of Mind)

You may return most items for a full refund within 30 days of receiving your order, provided:

The item is unused and in its original, unopened packaging.
The item is in the same condition as when it was dispatched.
You provide proof of purchase (order number or receipt).

Non-returnable items include:

Customised or personalised products
Software, digital downloads, or licence keys (once activated or downloaded)
Perishable goods
Items marked as “Final Sale” or “Non-Refundable”
Opened consumables (e.g., certain electronic components, batteries, or chemicals)
Products damaged due to misuse or improper handling

3. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of delivery. We will:

Arrange a free collection (where possible)
Offer a full refund, replacement, or repair at our discretion

For faults discovered later, you must contact us as soon as possible and within the statutory period.

4. How to Make a Return

Email us at helpdesk.microsolutions@gmail.com with your order number and reason for return.
We will issue a Returns Authorisation (RA) number.
Securely package the item(s) in original packaging with all accessories.
Send the item to: Micro Solutions UK Returns, 25 Scafell Gardens, Lobleyhill, Gateshead NE11 9LS United Kingdom

Important: You are responsible for return shipping costs unless the item is faulty or we made an error. We recommend using tracked delivery.

5. Refunds

Once we receive and inspect your return, we will process your refund within 14 days.
Refunds will be issued to the original payment method.
Delivery costs are non-refundable unless the return is due to our error or a faulty item.
We may deduct a restocking fee (up to 15%) for opened or non-faulty items where permitted.

6. Exchanges

We can offer an exchange for the same or similar product where stock is available. Please request this when you contact us.

7. International Orders

For customers outside the UK:

You are responsible for all import duties, taxes, and return shipping costs.
Refunds will exclude original international shipping fees.

8. Contact Us

For any questions about this policy, please email: helpdesk.microsolutions@gmail.com

We aim to respond to all queries within 48 hours.